Internal quality management practices A case study of Jimma University, Ethiopia

Abstract

The purpose of this study was to examine the internal quality management practices at Jimma University,
Ethiopia, utilizing a qualitative case study design. Purposive sampling was employed to select sample
respondents. The respondents included five quality enhancement offices, five deans, ten department heads, and
one representative of the Student’s Council. Data were collected through semi-structured interviews and
document review. Thematic and verbatim analysis techniques were used to analyze and interpret the data. The
findings revealed that while quality enhancement offices exist at the university and college levels, there was no
dedicated quality-focused unit or focal person at the department level. Moreover, the study identified
shortcomings in the reward system, low levels of student, faculty, and stakeholder engagement, and insufficient
physical resources. Despite these challenges, the university employs a range of quality management strategies,
including student evaluations, program reviews, tracer studies, self-evaluations, and on- and off-the-job
trainings. Student-centered approaches and continuous assessment are also utilized to improve teaching and
learning. However, the study concluded that the existing internal quality management practices lack proper
organization, effective coordination, and adequate resource allocation, potentially hindering continuous quality
improvement. To address these limitations, it is recommended that quality improvement units be established at
the department level, strengthened, and supported with ongoing professional training for faculty. Regular self reviews
should also be implemented to ensure leadership efficiency and improved student learning outcomes.